- The return policy lasts 14 days. After 14 days the purchase cannot be revoked anymore and is definitive. No refund nor an exchange will be possible.
- The return shipment has to be submitted in writing at all times to firstname.lastname@example.org
- Indicating the reason for the return is not needed.
- The term starts the moment the ordered products have been delivered.
- You can return the unused product in proper packaging stamped.
- You need to prove that delivered goods have been timely returned, by means of a receipt of the postal services.
Refund when applicable
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.